Retake the Course

Course Retakes- Communicating with Employees

To make communicating the annual course retake requirements with your employees quick and easy, we have provided a retake template on the Group Management page.

To locate this template, go to Group Management, and view the Classes section at the top of the page. Select the gray ‘Email Templates’ button at the top of the page to view the available templates.

Select the ‘View retake template’ for the appropriate class.

Then select ‘Copy Template’. You can then paste this template into an email and forward it out to your employees. Be sure to insert the appropriate course name before sending.

The course retake template will walk employees through the instructions below:

Employee Course Retake Instructions:

1. Employees who completed a course previously and need to retake it can log in here on pro.upnetic.com.

2. They should use the credentials they created in the past. If they don’t remember their password, they can reset it here: https://pro.upnetic.com/my-account/lost-password/

3. Click on “My Courses”:

4. IMPORTANT – Once on the My Courses page, employees will need to click on the BLUE “Reset Course” button to the right of the course they need to retake. If the “Reset Course” button is not selected, they will not be able to earn a new certificate.

5. Next, employees will need to confirm the course reset.

6. Once a user resets the course, they can take the course again by selecting the green “Start Course” button. Once the course is completed, they will receive a new certificate. You will be able to download all certificates, which will be labeled by year, under the “Team Results” tab.